FAQ
WHERE IS MY ORDER SHIPPING FROM?
Your accessories will be shipping from NYC, although they are made in Colombia 🫶read below for shipping and return info !
REturn policy?
Our return policy is as follows: You may return any jewelry piece that is damaged or that you are unsatisfied with, within 30 days of order arrival. 👍
How long does it take to ship?
All our orders are meticulously handled by us :) so it will take us about 3-5 business days to ship your order! Always e-mail us for more information info@oltem.net
Gift receipts ?
If you re buying a jewelry piece as a gift, make sure to write it in your order notes section or e-mial us info@oltem.net 💝
Shipping & returns
Fast shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
returns - Get in touch
If you have any questions about your order, or are unsatisfied please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
About us
Women-owned
We are a small business immigrant women-owned and led, we collaborate with talented women artisans from Colombia 🇨🇴 Head to our ABOUT US section for more ;)
ETHICAL PRACTICES
All our accessories are designed and hand made with ethical practices in mind. We make sure the artisans are compensated fair through every step of this amazing partnership.
eco-friednly
We pride ourselves with eco-friendly practices such as: re-using material, adopting eco-friendly packaging materials and aiming for minimal to no waste from all stages of design and creation.